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| .:: Provide Support |
| Customer care is always important, and in some cases it can be the deciding factor for potential customers. With LiveHelpSupport, members can provide real-time assistance by providing live help and 1 on 1 support for their customers. |
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| .:: Reduce Costs |
| Some of the major costs of running a business include phone, fax, and staff. With CustomerCareCentral, you can reduce cost of providing customer support and divert their investments in other areas. |
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Live Chat Functions
- Provides true online live support to your visitors as real time marketing software and allow visitors to initiate a new web chat session from your web site
- Visitors can leave a message if there is no one to provide the live support
- As soon as one of the parties leaves the live chat the other party is notified
- Sound notification of live support requests
- E-mail notification of live support requests
- Auto save transcripts
- Captures visitor data which includes browser info, IP, referral URL, time of visit and host
- Options for displaying support status either in image or text form in the website
- New! You can now track visitors as they visit the site and initiate a new chat with them. With a click of a mouse, you can open a chat window on visitor's computer and provide support or close a sale!
- New! Predefined survey allows you to push a survey form to visitors to gather important feedback, comments and critical survey data from them
- and much much more!
Member Functions
- Generate HTML links for Live Help status icons or text link
- Edit the header and footer of the Live Help web chat window
- Edit Time zone so that it matches the member's time zone
- Edit system settings such as name of site, email address for notification, font size, play sounds and automatic session expiration
- Real time daily stats showing the number of visitors, total chat request and total visitors online now
- View visitor data such as browser info, IP, referral URL, time of visit and host
- You can view the chat history of all visitors by viewing the saved transcripts of each chat session
- Ability to search saved transcripts by keywords
- View survey results of each visitor
- Real-time chats - View all visitor chat requests. CustomerCareCentral also supports multiple chat sessions
- View the visitors that are currently online and you can initiate chat or push survey to these visitors
- Create predefined responses so that you can quickly access them during live chat sessions and provide visitors with instant answers
- Add/Edit/Delete predefined surveys
- and much much more!
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